While you are driving your car or any other vehicle, there are chances your vehicle might break down. If it happens then it can be a major hassle. But you can easily avoid this hassle if your vehicle is insured with a State Farm auto insurance policy and the policy includes emergency road service coverage. If you are planning to include State Farm’s emergency road service coverage but wondering whether it would be worth it or not, then the below information will help you decide. In this article, I have discussed everything you should know about State Farm Roadside Assistance and its customer reviews. So why wait, keep reading!
What is State Farm Roadside Assistance?
The State Farm Roadside Assistance is a type of coverage that you can include in your State farm auto insurance policy. If you have got this coverage from State Farm then you won’t have to worry about minor car problems while driving your vehicle. If your vehicle breaks down while you are driving then you have to request assistance online either from your computer or smartphone. Moreover, you can also call 877-627-5757 for help. When you seek help, State Farm will send someone who will help your car get back on the road. You have to pay a service fee but it is much lower than what you might have to pay by yourself.
The Cost of State Farm Roadside Assistance
If you compare State Farm Roadside Assistance with other similar coverage then you will find State Farm more expensive. The State Farm Roadside Assistance will cost you $48 per year. So, it will cost you about double the money of what Allstate and Progressive offer for similar benefits. Moreover, you can also get a cheaper option with GEICO roadside assistance and it will cost you $14 per year or you can also choose USAA and it will cost you $12-$15 per year.
What is Included in State Farm Roadside Coverage?
All most all of the roadside coverage are quite similar and State Farm Roadside Coverage is not that much different. You can avail this coverage for the following situations –
- If you are driving your own car, or
- Someone else is driving your car, or
- You’re a passenger in your car
The State Farm Roadside Coverage is only available in the USA and Canada. If you are traveling outside of these two countries then this coverage won’t work. If you are driving within USA or Canada then you can avail of this service 24/7. Usually, the State Farm Roadside Coverage includes the following benefits –
- Towing: If your vehicle needs towing then you can do it to your nearest gas station, or auto repair shop
- Flat Tire Service: If your tire goes flat then you can easily get your tire inflated or changed on request
- Emergency Fuel Delivery: If you run out of fuel and are stuck in the middle of nowhere then you will get a fuel delivery. State farm will provide enough fuel that will get you to the nearest gas station.
- Car Battery Service: If your vehicle’s battery becomes dead while driving your car, then you can ask for an emergency battery replacement.
- Mechanical First-aid: If your vehicle is not running and you are not sure about the reason then you can ask for mechanical first-aid help from State Farm. Here, you are covered for a maximum of one hour.
- Locksmith Service: If you lock your car keys inside the car then locksmith service will be very handy for you. The State Farm Roadside Coverage will help you gain access inside your vehicle.
- Winching Services: If your vehicle is stuck in mud, snow, or a ditch then the winching service will get your vehicle out of the trouble.
Is it Worth Buying State Farm’s Roadside Assistance?
If you already have a State Farm auto insurance policy then you can easily add the State Farm’s Roadside Assistance coverage to your insurance plan and the insurance coverage will be much more affordable. If you have a vehicle then you never know when your vehicle might break down or encounter issues. So, having the Roadside Assistance coverage will give you and your family members peace of mind. Enabling this coverage means, you won’t be stuck on the side of the road. The best part of State Farm’s Roadside Assistance is they are reliable and provide excellent customer service in emergencies. You should keep in mind that paying for towing or other roadside services out of pocket is very expensive. So, having this insurance coverage in your auto policy will definitely save lots of money.
Comparison between State Farm and Other Roadside Assistance Programs
| Company | State Farm | GEICO | USAA | AAA | Progressive | Liberty Mutual |
| Annual Cost | $36 – $48 | $14+ | $12 – $15 | $38 – $74 | $16 – $23 | $12+ |
| Towing | To nearest repair facility | 100 miles included | To nearest repair facility | 7 miles included | 15 miles included | 100 miles included |
| Roadside Mechanical Repairs | 1 hr. included | 1 hr. included | 1 hr. included | YES | 1 hr. included | 1 hr. included |
| Locksmith Services | 1 hr. included | $100 | YES | $50-$100 | 1 hr. included | $50 |
| Winching and Extraction | Free if possible from the road | 1 hr. included | Free if possible from the road | Free if possible from the road | 100 feet | Free if possible from the road |
| Flat Tire | YES | YES | YES | YES | YES | YES |
| Fuel Delivery | YES – you pay for gas | YES – you pay for gas | YES – you pay for gas | YES – you pay for gas | YES – you pay for gas | YES – you pay for gas |
| Battery Jump Start | YES | YES | YES | YES | YES | YES |
| Battery Replacement | N/A | N/A | N/A | YES | N/A | N/A |
| Electric Vehicle Charging | N/A | N/A | YES | YES | Tow to charging station | YES |
| Emergency Travel Reimbursement | N/A | N/A | N/A | $250 | N/A | N/A |
Customer Reviews of State Farm Roadside Assistance
Barry S. said –
“I am just browsing for another towing service. We had to pay out-of-pocket to have our motor home towed with our absolutely terrible non-service from AAA. The tow company owner said all the insurance carriers were not worth the effort (we had to wait for FOUR DAYS, while AAA “tried to find a driver.” What hogwash. AAA was reported to be slow in paying the tow companies, so that’s the reason why they “couldn’t find a driver,” much less find a company who would work under AAA auspices.”
Kylie C. said –
“They are so terrible. I never write reviews but I am so angry right now I had to somehow express it. My mom got a flat tire and she’s sitting on the highway for 3 hours now. I put in the request about 2hr 45 min ago and no response from them until about 5 minutes ago when the agent called her back FINALLY in a sleepy voice( she was probably sleeping) and when my mom complained all she said was “oh no.” Like really? Why do you even exist on a state farm? I am definitely going to look into switching insurance ASAP tomorrow. They are the worst. If you are considering state farm please beware. Absolutely terrible experience.”
Carlos A. said –
“Absolutely the worst roadside assistance ever I originally called at 5:00 pm since my car got stranded in a supermarket parking lot they kept telling me the tow truck is 40 minutes away then again they said 45 minutes away, then they said an hour wait and when I called them, they ended up saying 25 minutes but they passed already I have been here since 5:00 pm it’s about to be 10:00 and still no one is here.”
Karin K. said –
“Terrible experience. I spent 30 minutes on the phone with a rep telling them where I was located she couldn’t figure it out. I was on a major interstate in the heat. I told her to cancel and I would call a local place myself. Anytime we use State Farm roadside service it’s been horrible and takes hours. I’m not sure if this person I spoke with was even in the US. What’s the point of roadside service if they can’t help you. Ridiculous.”
Stephanie S. said –
“I had to wait 2 1/2 hours on the side of a highway for gas that never came. I kept getting put off and delayed, then there was a point in time when I wasn’t able to contact anyone. Either no one would answer or the number I had wouldn’t work. I ended up calling my friend and she was there in ten minutes.”
Alan P. said –
“Agero, which administers State Farm’s Emergency Road Service, gave me a 90-minute ETA for a tow truck, but 3.5 hours later the truck still hadn’t arrived. At the three-hour mark, Agero’s status webpage stated that the tow truck was on-site, but there was no tow truck as far as the eye could see. Thirty minutes of radio silence later, I canceled the request, purchased an AAA membership, and called an AAA tow truck that arrived within an hour.”
Final Thought
Finally, Roadside Assistance is something that you should include in your auto insurance plan because you don’t know when your vehicle will break and you find yourself in a difficult situation. Moreover, State Farm’s Roadside assistance is one of the most reliable coverages from one of the most trusted insurance companies. So you can put your trust in State Farm’s Roadside Assistance coverage.
Related post: Does State Farm Cover Towing?